In the last couple of entries I have shared our travels to the east side of Glacier National Park and finding a place to camp. The whole ordeal has ended up like the 1966 action / adventure movie titled “The Good, the Bad and the Ugly” starring Clint Eastwood. The “good” (first blog entry) was talking our way past an armed national park ranger to obtain a space after a hard day on the road, the “bad” (the second blog entry) was being charged twice the advertised rate after being provided the rate sheet in advance of our arrival, the “ugly” (this entry) was the lack of customer service on the part of the Blackfeet Tribe in resolving my complaint.
As noted above and in my last entry, I had obtained a campground rate sheet in advance which also agreed with the posted rates at the entrance to the campground. Since the campground manager was “only charging what his bosses told him to” we paid $40 for a non hook up space (Listed as $20 on the rate sheet) and figured I’d find my online correspondence with the person that sent me the rate sheet and ask that the overage be refunded. Upon finding the correspondence, explaining that nowhere on their rate sheet was there a $40 space option, I receive the response,” You’re right, I don’t see $40.00 anywhere on there” and a promise to investigate. Now anybody with a little customer service training would have refunded the $20 on the spot, personally I would have gone above and beyond and refunded the full $40 as a goodwill gesture and to keep a customer. While my online contact did investigate, they reported back with a bunch of excuses including:
” The sign at the front gate is the “general” fee schedule, which does not show any possible additional fees that might/can be added.”
“You had chosen a tent camp site (G Sites), and any motorized vehicles (RVs/Campers), who choose such a site will have to pay an additional fee of $20…..$20/per site (Non-Member) + $20/per site (Motorized Vehicle utilizing a Tent Site”
“At the time the sign was posted, at the start of the season, it wasn’t known then that the larger “campers” (RVs, etc.) would be an issue with their size.”
I sent my online contact a copy of last week’s blog entry letting them know the last (this) entry had not yet been written and they still had a final chance to make things right. As of this writing I have not heard from them and the only change I have seen is they have removed the “message” button from their facebook page. I guess their solution to fixing the problem is making it harder for dissatisfied customers to contact them!
Dealing with someone that flunked customer service 101 class, just another adventure in RVing!
Next week – Back to our regularly scheduled adventures in RVing!
Dave Helgeson’s many roles in the RV industry started before he even had a driver’s license. His grandparents and father owned an RV dealership before the term “RV” had been coined, and Dave played a pivotal role in nearly every position of an RV dealership. He and his wife Cheri launched their own RV dealership in the Pacific Northwest. The duo also spent 29 years overseeing regional RV shows. Dave has also served as President of a local chapter of the Recreational Vehicle Dealers Association (RVDA), worked on the board of advisors for the RV Technician Program of a local technical college, and served as a board member of the Manufactured Home and RV Association. Dave’s reputation earned him the title of “The foremost expert on boondocking,” bestowed by RV industry icon, the late Gary Bunzer (The RV Doctor). When he’s not out boondocking, you’ll find Dave in the spotlight at RV shows across the country, giving seminars about all things RVing. He and Cheri currently roam in their fifth travel trailer, with Dave doing all the service, repair and modifications to his own unit.
Wow, how sad. I visited friends (Elaine & Reed) that were staying in this camp. Had to wait for a Grizzly bear each time to move so I get to their site. Nice wide open campground. After reading your report I am glad my 18 days were spent boondocking in the area and missing out on the drama and the expense.