In the last couple of entries I have shared our travels to the east side of Glacier National Park and finding a place to camp. The whole ordeal has ended up like the 1966 action / adventure movie titled “The Good, the Bad and the Ugly” starring Clint Eastwood. The “good” (first blog entry) was talking our way past an armed national park ranger to obtain a space after a hard day on the road, the “bad” (the second blog entry) was being charged twice the advertised rate after being provided the rate sheet in advance of our arrival, the “ugly” (this entry) was the lack of customer service on the part of the Blackfeet Tribe in resolving my complaint.
As noted above and in my last entry, I had obtained a campground rate sheet in advance which also agreed with the posted rates at the entrance to the campground. Since the campground manager was “only charging what his bosses told him to” we paid $40 for a non hook up space (Listed as $20 on the rate sheet) and figured I’d find my online correspondence with the person that sent me the rate sheet and ask that the overage be refunded. Upon finding the correspondence, explaining that nowhere on their rate sheet was there a $40 space option, I receive the response,” You’re right, I don’t see $40.00 anywhere on there” and a promise to investigate. Now anybody with a little customer service training would have refunded the $20 on the spot, personally I would have gone above and beyond and refunded the full $40 as a goodwill gesture and to keep a customer. While my online contact did investigate, they reported back with a bunch of excuses including:
” The sign at the front gate is the “general” fee schedule, which does not show any possible additional fees that might/can be added.”
“You had chosen a tent camp site (G Sites), and any motorized vehicles (RVs/Campers), who choose such a site will have to pay an additional fee of $20…..$20/per site (Non-Member) + $20/per site (Motorized Vehicle utilizing a Tent Site”
“At the time the sign was posted, at the start of the season, it wasn’t known then that the larger “campers” (RVs, etc.) would be an issue with their size.”
I sent my online contact a copy of last week’s blog entry letting them know the last (this) entry had not yet been written and they still had a final chance to make things right. As of this writing I have not heard from them and the only change I have seen is they have removed the “message” button from their facebook page. I guess their solution to fixing the problem is making it harder for dissatisfied customers to contact them!
Dealing with someone that flunked customer service 101 class, just another adventure in RVing!
Next week – Back to our regularly scheduled adventures in RVing!